Terms and Conditions

1. General Information

1.1 These Terms and Conditions apply to all memberships, purchases, bookings, agreements and the use of services and facilities of Vitology, located at Turnhoutsebaan 330, 2970 Schilde, company number BE0790558215.
1.2 By purchasing a membership, placing an order, making a booking or using the services or facilities of Vitology, the Customer or Member agrees to these Terms and Conditions. If you do not agree, you should not use our services.

2. Definitions

2.1 Services, all wellness, fitness, coaching and health services, including programs, sessions and consultations offered by Vitology.
2.2 Products, supplements and other goods sold by Vitology.
2.3 Membership, the contractual arrangement that grants access to specific facilities and or services of Vitology.
2.4 Party or Parties, Vitology and or the Customer.

3.Scope of the Terms

3.1 These Terms apply to all offers, agreements and services of Vitology unless agreed otherwise in writing.
3.2 Deviations are only valid if confirmed in writing by both Parties.

4. Memberships, Offers and Formation of Agreements

4.1 Memberships are strictly personal and non transferable unless Vitology gives prior written consent.
4.2 All offers from Vitology are non binding and depend on availability. Promotions may be subject to additional conditions.
4.3 An agreement is formed when Vitology confirms the Customer’s registration, receives a payment or starts providing the service.

5. Prices, Payment and Cancellation

5.1 All prices are listed in EUR and include VAT unless stated otherwise.
5.2 Services booked and paid online are non refundable. You may reschedule them at any time or use the value for other services within Vitology.
5.3 If payment is not made on time, Vitology may suspend access to facilities or services.

6. Use of Facilities and Services

6.1 Members must follow all house rules, safety instructions and guidance from staff.
6.2 Vitology may refuse access or terminate a membership in cases of inappropriate, dangerous or disruptive behaviour or in cases of violation of these Terms.
6.3 The Customer is responsible for assessing their own medical suitability. If in doubt, medical advice must be obtained beforehand.
6.4 Participation in activities is always at your own risk, except as described in article 8 on liability.

7. Complaints and Warranty

7.1 Complaints about facilities, services or products must be submitted in writing within three days after discovery.
7.2 Products are covered by the applicable legal warranty.
7.3 Services are provided on a best efforts basis. Vitology does not guarantee specific results.

8. Liability

8.1 Vitology is only liable for direct damage caused by intentional misconduct or gross negligence by Vitology or its staff.
8.2 Vitology is not liable for
a. physical injury resulting from participation in activities for which the Customer is responsible
b. loss, damage or theft of personal belongings
unless caused by intentional misconduct or gross negligence.
8.3 Indirect damage, consequential damage, loss of income or non material damage is excluded.
8.4 Any liability claim expires if not submitted in writing within one year of the incident.

9. Intellectual Property

9.1 All programs, materials, methods, visual elements and branding of Vitology are protected by intellectual property rights and remain the property of Vitology.
9.2 The Customer may not copy, reproduce, distribute or use materials commercially without prior written consent.

10. Privacy and Data Protection

10.1 Vitology processes personal data in accordance with Belgian law and GDPR regulations.
10.2 By using the Services, the Customer agrees to the processing of their personal data as described in the Privacy Policy of Vitology.

11. Force Majeure

11.1 Vitology is not liable for failure to fulfil obligations due to circumstances beyond its reasonable control, including government measures, strikes, disruptions, natural disasters or pandemics.

12. Applicable Law and Jurisdiction

12.1 Belgian law applies exclusively.
12.2 The courts of the judicial district of Antwerp have exclusive jurisdiction over all disputes.

13. Changes to the Terms

13.1 Vitology may change these Terms at any time.
13.2 Changes will be communicated by email. Continued use of the Services counts as acceptance of the updated Terms.

14. Contact Information

Vitology
Turnhoutsebaan 330
2970 Schilde
Email, welcome@vitology.be

By using the Services of Vitology, the Customer confirms that they have read, understood and accepted these Terms and Conditions.